Never miss a buyer in your ad comments.

Try it out yourself

Try it: write a comment
LarkmoorSponsored · Example ad

Waterproof, featherlight and packs into its own pocket. Built for rainy city weekends.

larkmoor.com20% off the Trail Jacket this week
Shop now
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How it works

Only the comments that need you.

Meta already notifies you about every comment, so you stop looking. CommentCrow sorts them first and only pings you about the ones that can make or lose you a sale.

Ping right away

Buyer questions and warm leads

Sizing, shipping, price, “where can I buy this?”, in any language. You get a ping with a reply written for that comment, using only your product facts.

Sent to you

Complaints

Late orders, broken items, unhappy customers. Always sent to you, never hidden. How you answer them in public is part of your brand.

Hidden for you

Scams and spam

Fake giveaways, “DM me for cheaper”, impersonators and bots. Hidden within a minute, summed up in a daily digest you can undo from.

  1. 1
    Connect your ad accountRead and reply access to the Pages that run your ads. Nothing to install.
  2. 2
    Tell it what you sellYour products, prices, sizes, shipping and returns, and how you like to sound.
  3. 3
    Get pings where you workPhone, email or Slack. Answer from the ping, or open the thread.

Meta is reviewing our app. Until it's approved, we connect your ad account together on a short call when your trial starts.

Alerts

Pinged where you already are.

Every buyer question, warm lead and complaint shows up in your CommentCrow inbox. You can also get it as a push notification, an email or a message in Slack, with the drafted reply one tap away.

  • Right awayBuyer questions, warm leads and complaints.
  • Once a dayA digest of what was hidden, with one-tap undo.
  • WeeklyQuestions answered, response time and which ads get the most junk.

Replies

A reply for every comment. You press send.

Each question, lead and complaint gets a short reply written for that person, using only your product facts: no made-up prices, codes or delivery promises. Comments in other languages come translated, and you can post in English or in theirs. When you trust it, switch on auto-replies one topic at a time.

1

Written for them

Taking this to Lisbon next week, does it pack small?
Lisbon, lovely! It packs into its own chest pocket and weighs 320 g, so it'll hardly take up room.
EditApprove
2

Any language

Gibt es die Jacke in Größe L?
English: “Do you have the jacket in size L?”
Ja, L ist in Navy, Sand und Black auf Lager. Moss in L ist in etwa zwei Wochen wieder da.
Drafted in English · translated to German before posting
3

Autopilot, per topic

  • Shipping and delivery Auto
  • Sizing and fit Auto
  • Returns and exchanges Approve first
  • Prices and discounts Approve first
  • Complaints Always you

Illustrative example with Larkmoor, a made-up brand. Nothing is posted until you approve it, or switch on auto-replies for that topic.

You stay in control

Built for brands that care how they come across.

Complaints are never hidden

We hide scams, spam and abuse. Criticism of your product or service always stays up and comes to you. Hiding it isn't just bad manners, it's against consumer law in the EU and the UK.

Nothing is deleted

Hidden comments can be brought back with one tap from the daily digest, and every action is logged with a reason.

No invented answers

Replies only use the product facts you've given us, and every price and number is checked against them. Nothing is posted until you approve it or switch on auto-replies.

Your data stays yours

Stored in the EU under GDPR and UK GDPR, with a data processing agreement on request. See exactly which Meta permissions we ask for.

Pricing

Try it free on your own ads.

Seven days with everything in Growth, up to 250 comments. No card needed. Then pick the plan that fits, or walk away.

Starter

$19/mo

Billed monthly

One brand, up to 500 comments a month.

  • 1 ad account
  • Pings for buyers, leads and complaints
  • Scam and spam hiding
  • A reply written for each comment
  • Any language, translated

Growth Most popular

$49/mo

Billed monthly

Brands spending more, up to 3,000 comments a month.

  • 3 ad accounts
  • Everything in Starter
  • Instagram ad comments
  • Auto-replies per topic
  • Slack and email alerts

Agency

$199/mo

Billed monthly

Agencies running several brands, up to 25,000 comments a month.

  • 10 brands
  • Everything in Growth
  • A voice profile per client
  • Client reports

Free for 7 days: everything in Growth on your own ads, up to 250 comments. No card needed, and nothing to cancel.

Prices in US dollars, excluding VAT.

Questions

FAQ

anything else?
write to us

Is CommentCrow live?

We're in private beta. Trials open in small groups while Meta reviews our app, and we set yours up with you on a short call. The example ad at the top of this page runs on the same models as the product.

Do you hide negative comments?

No. We hide scams, spam and abuse. Complaints and criticism of your product or service always stay visible and are sent to you. Hiding genuine reviews isn't allowed under consumer law in the EU and the UK, and it backfires anyway.

Will it reply without me?

Not unless you switch it on. Replies start as drafts you approve with one tap, and you can edit them first. You can turn on auto-replies one topic at a time, for example shipping and sizing. Complaints always come to you.

Which Meta permissions does it need?

Access to read and reply to comments on the Pages that run your ads, and read access to your ads so we can tell which ad a comment belongs to. No access to billing or ad editing. Full list.

Does it work on Instagram ads?

Facebook ad comments first. Instagram ad comments come next.

How are replies written?

One for each comment, from the product facts you give us: prices, sizes, stock, shipping and returns. A reply picks up what the person actually said and sounds like your brand. If the facts don't answer it, the draft says you'll check and asks them to send a DM. Every price and number is checked against your facts before you see the draft.

What about comments in other languages?

They're labelled the same way, whatever the language. In your inbox you see the original with an English translation under it. The draft is in English so you know exactly what you're approving, and one tap translates it into their language before you post.

Where is my data stored?

In the EU, under GDPR and UK GDPR. We keep comment text only as long as we need it to act on it.

For brands running Meta ads

Never miss a buyer in your ad comments.

Start a free trial on the ads you're running now. No card needed.

Try the example ad